Starbucks (NASDAQ:SBUX) reported fourth-quarter results that fell short of analyst expectations, leading to a more than 1% drop in shares intra-day today. The coffee chain’s earnings and revenue both declined as it grappled with challenges in customer experience and reduced store traffic.

For Q4, Starbucks posted adjusted earnings per share of $0.80, below the expected $1.03, while revenue came in at $9.07 billion, missing the forecasted $9.38 billion and marking a 3% year-over-year decline. Global comparable store sales fell 7%, driven by an 8% decrease in transactions, though partially offset by a 2% rise in the average ticket price.

In North America, comparable store sales decreased 6%, with transactions dropping 10% but a 4% boost in average ticket size.