Shares of Sprinklr (NYSE:CXM) experienced a significant drop on Thursday, closing with more than a 33% loss, following the announcement of their third-quarter results.

In the third quarter, Sprinklr achieved an adjusted earnings per share (EPS) of 12 cents, surpassing the forecasted 7 cents by analysts, with revenues reaching $186.3 million, which also exceeded the anticipated $180.4 million. A notable aspect was the 22% year-over-year increase in subscription revenue, totaling $170.5 million.

For the upcoming quarter, the company anticipates an adjusted EPS ranging between 8 to 9 cents, with projected revenues of $188.5 million. This aligns closely with analysts' expectations of an 8 cent adjusted EPS and $188.3 million in revenue. Sprinklr has revised its annual revenue forecast upward to $726.5 million from the previously estimated $720 million, exceeding the consensus estimate of $720.5 million.

Despite these positive indicators, the company's shares declined following the management's statement regarding expected sales growth. The company projects a quarterly sales growth of about 2.5%, or 10% for the fiscal year 2025. This projection falls short of market expectations, which anticipated a growth rate of up to 17%.